US electrical automobile maker Tesla Vice President Jerome Guillen poses on the Paris Auto Present on the final press day on October 3, 2014. The Paris Auto present opens to the general public on Saturday.
Eric Piermont | AFP | Getty Pictures
Elon Musk’s electrical automobile firm notified prospects on Friday that Tesla Service Facilities now supply collision repairs, one thing the corporate has been speaking about since 2018.
In a message to prospects entitled “Collision Restore is Right here,” the corporate touted its means to repair the whole lot from dents and scratches to “suspension and axle injury” in its personal service facilities as an “various choice to a physique store.”
Providers, together with collision repairs, ought to signify a much bigger income section for Tesla over time as its vehicles age out of guarantee and the corporate delivers extra of them world wide. Whereas Tesla reported $678 million from a mixed Providers and Different section throughout the fourth quarter of 2020, the corporate doesn’t get away companies income individually. Total, that section grew 17% from $580 million within the year-ago quarter.
Tesla operates 140 service facilities in North America. The corporate is aiming to open extra, together with 46 within the first half of 2021, Tesla President of Automotive Jerome Guillen revealed on Wednesday.
Service has been a sore level for a lot of Tesla prospects in latest months, to the purpose the place buyers requested executives on the This fall 2020 earnings name, “What’s Tesla doing to enhance service expertise? Tesla had a fame for excellent customer support. Now it is unimaginable to even name a service heart and appointments are scheduled weeks out.”
Guillen answered, “For us greatest service is not any service. So we spent lots of efforts attempting to enhance the standard and the reliability of our vehicles. Within the final two years the frequency of service visits are decreased by one-third, so prospects have to return much less often into service, which is absolutely the aim, no service.”
He emphasised that Tesla additionally gives “cell service,” throughout which a Tesla service automobile and auto mechanic go to a buyer’s automobile to repair it. Cell visits now signify 40% of all service visits in North America and Tesla needs that quantity to extend to 50% in 2021, in keeping with Guillen.
However not all repairs will be accomplished on a cell go to. For instance, changing the panoramic glass roof on a Tesla automobile have to be accomplished in a store.
Guillen additionally stated Tesla is pushing all buyer communications about service by means of the Tesla app— which means Tesla Service Facilities now choose to not or just will not take cellphone calls.
“The app is a lot better than the cellphone,” Guillen defined. “It will possibly spot alerts straight from the automobile and schedule a service appointment. There’s a written report of all communication between the shopper and the service workforce. You’ll be able to have footage in there. You’ll be able to deal with your cost with out coming into the bank card and doing all that stuff. You get updates on the service.”
Guillen predicted most different automobile corporations will observe swimsuit.
This is the total communication to prospects:
Collision Restore is Right here
January 28, 2021
Repair minor dents, scuffs, scratches and extra now at your native Tesla Service Middle in its place choice to a physique store. Our optimized restore circulation allows a quick and seamless expertise once you want it most.
Collision restore companies might embrace: suspension and axle injury, entrance and rear bumpers, hoods, liftgates and aspect mirror caps, together with doorways, wheels and all glass repairs.
To schedule an appointment choose “Collision & Glass Restore” from the Service menu in your Tesla app and observe your service expertise with step-by-step notifications.